Marriott missing points

They’re a good backup, not your best proof. Members report that confirmation emails and folios no longer show the bonus points that came with a rate, so a screenshot is often the only record people have. But the hotel holds your reservation and the rate you booked, and Marriott’s terms count hotels among the places a missing points request can go.

So the strongest proof is the hotel confirming the bonus while you’re still there.

On the rate details page, use your browser’s share or print button to save it as a PDF, and email it to yourself with a subject like “Marriott bonus: hotel, dates”. It’s dated, it shows the rate’s full wording, and one search finds every stay. No app or folder to keep up.

Can’t save the page? Take one screenshot that shows the rate name, the bonus points, the dates and the price together.

At check-in, say: “My rate includes [amount] bonus points. Can you check that’s on my reservation?” If it isn’t, ask them to note it before you go up to the room.

At checkout, look at the rate name on your folio. If the points don’t post later, the hotel is one of the places you can ask, and it’s the one that can see what you booked.

Check your account once the stay shows up. If the bonus is missing, send a request on Marriott’s website or app, through Member Support, or to the hotel. Marriott’s terms say “missing-credit requests must be received within one (1) year of the applicable activity”, so a forgotten claim can still count months later.

Everything an agent needs, in one message:

Award stays don’t earn points, but they do earn Elite Night Credits. If those don’t post, the same deadline and the same places to ask apply. What each tier needs.